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Terms and Conditions

I. General Conditions

1. These Business Conditions (hereinafter also as ‘Rules’) govern the relationship between the parties of the Sales Agreement, the Seller, Ksisters Sp.z o.o. registered at 50 Novogrodzka street, office 515, Warsaw, code 00-695, entered in the National Court Register, which is maintained by the district court in the city of Warsaw, 12th commercial department of the National Court Register under number WA.XII NS -REJ.KRS/19689/21/434, with authorized capital of PLN 5 000.00 (paid in full), REGON No. 388839360, NIP No. PL7011031806, KRS: 0000894651 (also referred to as Ksisters or Seller), and the Buyer.

2. The Buyer is the person who entered a Sales Agreement with the Seller and purchased the goods from the Seller through the online store on the website https://ksisters.lv and which has the right to make claims for liability for defects of goods (hereinafter ‘Buyer’). Buyer can be if an individual who does not act within the scope of his business, employment or profession when entering into the Agreement, he is considered a consumer (hereinafter also as ‘Consumer’).

3. By placing an order, the Buyer confirms that he has familiarized himself with these Rules.

4. These Terms and Conditions and the Sales Agreement have been concluded in Latvian.

ІІ. Safety and information security

1. When buying, the Buyer provides the following information:
- Name and Surname/ trade name,
- Permanent residence / registered office;
- If the Buyer is an entrepreneur, and also has a Reg. number, VAT number, TAX number, in this case he provides this information too;
- Email address;
- Phone number.

These data are necessary to identify the Buyer and for further communication for the purpose of delivery of the goods.

2. The terms of personal data processing and the specification of specific personal data, to which the Buyer agrees, are contained in the document «Personal data protection»

3. As part of the warranty claim procedure, the buyers are required to provide the following information: name, surname, address, phone number and email address. All personal data obtained in this way is processed exclusivelly for the purposes required to handle the warranty claim. The Buyer has the right to make changes to his personal data, including the right to request an explanation and/or to request the removal of wrong entered data, as well as other rights granted under the law.

ІІІ. Sales Agreement Execution

1. The Agreement is concluded electronically, remotely (by email), i.e. on the basis of the Buyer's electronic order (by sending the order, the Buyer sends an offer to conclude a sales agreement), which is confirmed by the Seller (acceptance of the offer).

2. The Sales Agreement is created by sending the order by the Buyer and accepting the order by the Seller. The Seller will immediately confirm this order to the Buyer with an informative letter to the email address specified in the order. In the information letter, the Buyer can find a link to the current version of the Rules.

3. By the Sales Agreement, the Seller undertakes to hand over to the Buyer the goods which were purchased, and the Buyer undertakes to accept the goods and pay the Seller the purchase price. The Seller reserves the ownership of the goods until he receives the full payment for them. The Seller must send the goods to the specified delivery service to transfer the goods to the final buyer. The Seller will give the Buyer the purchased item in an agreed quantity, quality and design. If it is not agreed how the goods should be packaged, the Seller will pack the goods in the order necessary to keep the items safe and protected. In the same way, the Seller will pack the goods for transportation.

IV. Price and Payment Terms

1. The Buyer will receive the goods at the price valid at the time of the order. The Buyer has the opportunity to familiarize himself with the total price, including VAT and all other fees, before making an order.

2. The Seller accepts the following payment terms:
- online payment,
- imposed payment upon delivery of the goods (by card upon receipt, the carrier accepts the money from the client). Details at the link: "Delivery and Payment".

3. The goods remains the Seller's property until fully paid. The risk of damage to the goods passes after the goods are handed over to the Buyer. When the goods are sent by an imposed payment, the information about the terms of payment is not subject to change.

V. Terms of delivery

1. Terms of delivery of goods within the agreed terms are:
- Checking the order;
- Availability of ordered goods in quantity according to an electronic order;
- payment according to the information on the website in the "Delivery and Payment" section.

2. Possible ways to deliver goods in Latvia:
- Delivery of goods to the address of the imposed payment. The goods are sent by the delivery service. The courier delivers packages on business days, usually within 3-6 working days of the expedition.
- Delivery of goods to the address or branch of the delivery service without imposed payment. The goods are delivered on the same terms as the delivery with the imposed payment, only the Buyer agrees with the Seller an individual payment method. The Buyer is obliged to accept the goods from a third party (the Seller's transport partner).

3. Place of fulfilment:
The Seller's duty to deliver the ordered goods is carried out by transporting and transferring the goods to the courier (delivery service) for further transport to their destination. At this point, the Buyer is subject to the risks of all damages to the goods (accidental destruction and accidental damage).

4. The Seller can charge for the delivery of the goods. Detailed information on the cost and conditions of delivery can be found in the "Delivery and Payment". In addition, information about the price, date and cost of delivery is provided during the ordering process, as well as confirmed by Ksisters in an email sent to the Buyer. Together with the goods the Buyer is getting a tax document (invoice). All prices as shown are including VAT.

VI. Withdrawal from the Agreement

1. Termination of the Agreement by the Buyer, who is the Consumer:

The Buyer has the right to withdraw from the Agreement without a reason within 14 calendar days after receipt of the goods or from the date of the Provision of Services Agreement. But Ksisters provides an opportunity for Buyers to withdraw from the Agreement within 90 days after receipt of the goods, with the need to send the Seller a withdrawal from the Agreement letter to the address of the [email protected] within the above period. The withdrawal form can be downloaded here.

After sending the cancellation form, Ksisters sends the Customer the return number of the waybill. The Consumer, if he wants to use the right to withdraw from the Agreement, taking into account the information filled in the return form, using the return number of the waybill, must send the goods via Omniva or via Venipak within 5 days. The returned product must be accompanied by all documentation, such as the original invoice, samples, instructions and other documentation for the product that was delivered with the product.

The above mentioned amounts will be refunded to the Consumer/Buyer immediately, but no later than 14 days from the date of receipt of the refund. If otherwise agreed upon, the money will be returned in the same way that the Buyer made the payment.

2. The Consumer cannot withdraw from the Agreement in case:

  • Selling goods or providing services whose price depends on price movements in the financial market, which the Seller cannot influence and which may occur when the Agreement expires;
  • Selling goods made in accordance with specific consumer requirements, custom-made goods or goods intended specifically for one consumer;
  • Selling goods that deteriorate quickly;
  • The sale of goods in protective packaging that cannot be returned for health or hygiene reasons and whose protective packaging has been damaged after delivery;
  • Selling goods that may be inextricably mixed with other goods after delivery.
  • 3. If Ksisters does not deliver the order within 30 days from the date of the order, the Buyer has the right to withdraw from the Agreement.

    VII. Responsibility for product defects and warranty

    1. The terms of the warranty for goods are governed by these Regulations and the existing laws of the Republic of Latvia.

    2. Ksisters is responsible for defects that occur after the goods are handed over by the buyer during the warranty period (warranty). The warranty period for all goods offered in the Ksisters Online Store is 24 months, unless a shorter period is indicated on the goods. The warranty period starts from the moment the Buyer receives the goods.

    3. Also in the European Union, a single expiration date is used - Period after opening (PAO). The specified term is applied directly to the product or packaging in the form of an icon with the image of an open jar, inside which there is a number that represents the number of months for using the product. The product must be used within a specified period of time after opening.

    VIII. Complaint

    1. If a defect is detected during delivery, Ksisters repays the Buyer in the form of a coupon. The customer may also require that the defect be fixed as a replacement. If it is not possible or not feasible for Ksisters to fix the defect, the Buyer has the right to demand a discount on the purchase price and - in the case of a significant defect - to withdraw from the Sales Agreement.

    2. The goods are considered defective, in particular, if they not have their usual or presented properties, does not meet their intended purpose, does not meet the legal requirements or has not been delivered in the agreed quantity. Increased sensitivity or allergic reaction to the delivered product is not a reason for recognition of the defect of the goods. Similarly, defects in gifts or free goods not covered by an order are not a defect of the goods. Product photos in our online store are for illustrative purposes only and do not provide a mandatory description of product properties (for example, packaging may differ due to changes made by the manufacturer).

    3. Complaints should be sent to [email protected] along with the complaint form available here. When filling out the form, do not forget to describe the defect and attach photos of the defected product (if possible). The product for which the complaint is sent, after its confirmation, must be sent with the filled-in form using the return number of the waybill within 5 days from the Omniva branch, or via Venipak, depending on the logistics company that the Client indicated in the return form.

    4. Ksisters will inform the Buyer about evaluation of the warranty claim, in particular the receipt of the complaint and its positive or negative review, by email or text message, no later than 30 days from the date of its filing. Ksisters can also contact the customer by phone.

    5. The complaint will be reviewed immediately. The review of the complaint, including rectification of the defect, usually does not exceed 30 days. Otherwise, the Buyer has the right to withdraw from the Agreement. The Buyer is obliged to help the Ksisters meet the above deadline.

    6. In case the claim is positive, Ksisters bears the cost of returning the goods.

    IX. Loyalty program - Ksisters club

    1. By purchasing products in the Ksisters online store, you become a Member of the Ksisters club Loyalty Program (hereinafter referred to as the Loyalty Program or Ksisters club).

    2.As part of the Loyalty Program, the Member receives Cashback to his loyalty account for purchases of cosmetics in the Ksisters online store. The amount of Cashback accrued for loyalty corresponds to the purchase price in EUR.

    3. The more products a Loyalty Program Member buys, the more benefits he gets. The levels of loyalty and benefits that the Member receives are listed below:
    Member
    Insider
    Soulmate

    Detailed information can be found in the section: "My Ksisters Club".

    4. Accumulated Cashback cannot be sold or donated. Cashback cannot be exchanged for cash. With the accumulated Cashback, the Member of the Loyalty Program can only pay up to 50% of the good value.

    5. The drawdown period of Cashback is 1 year with each purchase. The buyer can check the Cashback available to him on the website, for this he must be authorized on the website. He can also check this information in the basket when placing an order.

    6. Ksisters is not responsible for possible unlawful use of Cashback by a third party, unless the Loyalty Program Member informed about the loss of access to his account in time.

    7. Ksisters reserves the right to terminate or discontinue the Loyalty Program at any time. Also, Ksisters reserves the right to change the Cashback accrual system.

    8. In case of termination or interruption of the Loyalty Program, Ksisters undertakes to inform the Members of the Loyalty Program about this on the Ksisters website. In this case unused Cashback will be cancelled.

    9. Membership in the Ksisters club and related services are free of charge.

    10. A member of the Loyalty Program can be excluded from the Ksisters club at any time of his own free will. In this case, the customer sends a cancellation request to the email address: [email protected]

    X. Referral program

    1. The right to participate.

    The Referral Program is only available to Ksisters customers who are at least eighteen (18) years of age at the time of participation. Your participation in the Referral Program and use of your referral link or promo code constitutes your full and unconditional agreement to the terms set forth in this Agreement and to the decisions and interpretations of Ksisters, which are final and binding on all matters related to with this Program.

    A new buyer under the Referral Program (hereinafter referred to as "Referrals") is a combination of a unique phone number and e-mail (those that were not used when placing orders on the Ksisters website of any domain zone).

    If you are a New Buyer, you may be eligible for a discount when placing your first order, the amount of which is determined by Ksisters at its sole discretion. To do this, you need to use a referral link or a referral promo code that was given to you by a friend. In order for the promo code to be applied, you must be registered or authorized on the site and at the same time there must be no successful purchases in your account.

    2. General information about the Referral Program.

    Subject to compliance with the specified eligibility requirements, you may participate in the Referral Program after purchasing products offered on the Site. 48 hours after receiving your first order, you will be automatically registered in the Referral Program, and as a member you will be able to receive cashback to your ksisters club account in the amount of 5 EUR in the future (hereinafter referred to as "Cashback").

    If you wish to refuse participation in the Referral Program, please contact us by e-mail: [email protected]

    As stated above, 48 hours after receiving your first order in your account, a special link or promotional code (hereinafter referred to as "Referral Link") will be generated and will be available in your /my-ksisters-club personal account.

    You can share your Referral Link with potential new buyers.

    For orders placed by Referrals who go to the Ksisters website using your Referral link or use your promotional code when placing their first order, you will be charged Cashback, for this the Referral must receive their first order in the amount of 30 EUR

    You can use Cashback according to the same principle as in the Loyalty Program.

    3. Receiving Cashback

    Cashback will be credited to your Loyalty Program account.

    Cashback accrual for the use of your Referral link or the use of your promotional code, as well as in compliance with other requirements specified in these Rules, occurs within 48 hours after the Referral receives his first order.

    XІ. Alternative dispute resolution

    1. The Buyer has the right to ask the Seller for compensation of the damage (by email to [email protected]) if he is not satisfied how the Seller has processed the complaint or if he believes that the Seller has violated his rights.

    2. In case of disputes, receipts can be used in amicable and out-of-court proceedings in a competent institution, which is the European Consumer Information Center in Latvia ( https://ecclatvia.lv/lv/ ). A dispute may be resolved online using the Online Dispute Resolution Platform (SRT Platform).

    XІІ. The Final Provisions

    1. The Buyer recognizes and agrees that the rights and obligations between the Seller and the Buyer are governed by these General Conditions and the relevant legal provisions of the Republic of Latvia consumer protection law.

    2. Other matters not expressly regulated in these General Terms and Conditions are governed by the applicable law in force at the time of the conclusion of the individual sales agreements.

    3. By submitting the order, the Buyer confirms that he has familiarized himself with these Terms and fully agrees with them.

    4. If one or more clauses of these conditions become invalid in whole or partially, the validity of the other clauses will not be affected and the other clauses will remain in full force and effect.

    5. All prices for goods and services include VAT at the time of placing the order. If the tax rate changes before the agreement is made or before the goods are shipped, the buyer is responsible for covering the overpayment and in the event of an overpayment, the seller will notify the buyer immediately by email. by mail about ways to return the overpayment. A tax document is also attached to the shipped goods. The tax document can also be sent electronically, by e-mail. in the letter in which the buyer is informed about the shipped goods. All prices, including discounted prices, are valid until further notice or while stocks last.

    6. By placing an order, you agree to receive an invoice in electronic form. An electronic invoice is sent by e-mail. by mail, in a letter notifying the buyer about the shipped goods. If you would like to receive a paper invoice, please let us know and the invoice will be included with the shipped goods.

    These Terms and Conditions enter into force on 10.01.2024.

    Terms and conditions can be downloaded here.

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